Frequently asked questions
Clear answers.
No invented details.
Confirmed product behavior is separated from the commercial, operational and legal information still awaiting final decisions.
What is RaceIQ?
RaceIQ is a Windows companion for supported racing simulators. It combines a configurable live overlay with an optional English-speaking AI Race Engineer.
How does the AI Race Engineer work?
Hold the configured push-to-talk key to ask a question. RaceIQ sends a fresh structured telemetry snapshot with the request. Missing or stale data is marked unavailable rather than guessed.
Which simulators are supported?
RaceIQ currently detects iRacing, Assetto Corsa, Assetto Corsa Competizione, Le Mans Ultimate and rFactor 2. Data coverage differs by simulator; review the compatibility section before launch.
What are the system requirements?
The current app requires Windows 10 or 11 x64 and a supported simulator. Final customer-facing hardware recommendations are [PENDING PERFORMANCE TESTING].
How do I install RaceIQ?
The production installer and signed download flow are [PENDING RELEASE]. The download page documents the current setup requirements without publishing an unverified link.
Can I cancel at any time?
Cancellation terms and effective dates are [PENDING COMMERCIAL AND LEGAL REVIEW]. Customers will manage eligible subscriptions through the Lemon Squeezy Customer Portal.
Can I change my plan?
Available upgrades and downgrades will be configured in the Lemon Squeezy Customer Portal. Proration behavior is [PENDING BILLING CONFIGURATION].
How are payments handled?
Checkout and subscription billing are handled by Lemon Squeezy. Final currencies, tax treatment and payment methods are shown in the hosted checkout and remain [PENDING STORE CONFIGURATION].
What is the refund policy?
The refund policy is [PENDING LEGAL REVIEW]. It must be finalized before subscriptions are made available.
How is my data handled?
RaceIQ is designed to send only the context needed for requested online features. The exact controller, processors and retention periods are [PENDING LEGAL REVIEW].
How are updates delivered?
The release and update mechanism is [PENDING RELEASE ENGINEERING]. No automatic-update behavior is claimed until it is implemented and verified.
Still need a hand?
Send the RaceIQ team a question. Support contact details remain a launch placeholder.
Contact RaceIQ